Online Ordering Policy

All orders are processed through a Secure Server, no credit information is sent over the Internet in any way. Your information is kept private and is not given out or sold. ALL credit card orders submitted to this site are checked against the issuing bank's records.

We accept Mastercard or Visa. We do not keep these on file. Most orders should reach you within 2 weeks. If you have a more urgent need, we offer a variety of shipping options or call us directly. We do ship internationally using USPS Express International. Please email for shipping estimate. (please see additional note in terms and conditions below).

The items available on this website are priced for retail. Note to Wisconsin residents, applicable sales tax will be added to your order.

Wholesale: We offer wholesale and volume pricing to our commercial customers. To inquire about wholesale pricing, please email us at Please provide the following in your e-mail:

1. Your company name, type of business.

2. Your address, phone number, and contact information.

3. Send us a copy of your business license and sales/use tax permit. If your business is outside the United States, then we only require a business license. This can be emailed in jpeg or pdf format only or mailed.

If you have questions about your order, please call us at 262-641-0910 extension 2, Monday - Friday 11am - 4pm CST. The Mail Order Department is closed on Saturday and Sunday. Sales Associates on the sales floor WILL NOT be able to answer any mail order questions.


Returns: We accept returns for merchandise credit only. Please choose carefully. Returns are subject to a 20% restocking fee. Please call for a return authorization number. We will not accept returns without prior approval. All items must be returned in identical condition and original packaging within 10 days of receipt. We are not responsible for items returned without an authorization number or returned uninsured. We are not responsible for shipping charges on returned items.

We reserve the right to refuse service or process an order due to suspected fraud or unauthorized or illegal activity, if we decide, at our sole discretion, that it would be in Eclectica Inc's best interests to do so. If such is the case, we may reject your order with or without notification. We also reserve the right to cancel any orders or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

We reserve the right, at our sole discretion, to change these Terms and Conditions at any time by posting the changes on this Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such terms and conditions.